1. Information We Collect
When you use TranslateX, we collect the following types of information:
- Shopify store domain and shop information
- Translation keys and values you create
- Language settings and preferences
- App usage data and analytics
- Billing information (processed by Shopify)
2. How We Use Your Information
We use the collected information to:
- Provide and maintain the TranslateX service
- Sync your translations to Shopify Metaobjects
- Process your subscription and billing
- Improve our app features and performance
- Provide customer support
- Send important service updates and notifications
3. Data Storage and Security
Your data is stored securely:
- Translations are stored in PostgreSQL databases with encryption
- All data transmission uses HTTPS/TLS encryption
- Regular automated backups are maintained
- Access to production data is strictly controlled
- We implement industry-standard security practices
4. Data Sharing
We do not sell your personal information. We only share data with:
- Shopify (as required to provide the service)
- Cloud hosting providers (for infrastructure)
- Analytics services (anonymized data only)
- Payment processors (Shopify handles all payments)
5. Your Rights (GDPR)
Under GDPR, you have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Export your data in a portable format
- Withdraw consent at any time
- Lodge a complaint with a supervisory authority
6. Data Retention
We retain your data for as long as your account is active. When you uninstall the app:
- Translation data is permanently deleted within 30 days
- Metaobjects in Shopify remain until you delete them
- Billing records are retained as required by law (7 years)
- Anonymized analytics may be retained indefinitely
7. Cookies and Tracking
We use cookies and similar technologies to:
- Maintain your session and authentication
- Remember your preferences and settings
- Analyze app usage and performance
- Prevent fraud and improve security
8. Children's Privacy
TranslateX is designed for business use and is not intended for children under 16. We do not knowingly collect information from children.
9. International Transfers
Your data may be transferred and processed in countries outside your jurisdiction. We ensure appropriate safeguards are in place to protect your data.
10. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of significant changes via email or in-app notification.
11. Contact Us
For privacy-related questions or to exercise your rights: